FAQ

Frequently Asked Questions (FAQ) - Custom Sports Gear, Workwear, and Apparel

1. What types of apparel do you customize? We specialize in customizing a wide range of apparel, including sports gear such as jerseys, uniforms, and training wear, as well as workwear such as uniforms, safety gear, and promotional clothing. Whether you're outfitting a sports team, enhancing corporate uniforms, or promoting your brand with custom apparel, we have you covered.

2. What customization techniques do you offer? We offer a variety of customization techniques tailored to different apparel types and preferences. These include sublimation printing for vibrant and durable colors, embroidery for a classic and professional look, screen printing for bold designs, DTF (Direct-to-Film) printing for intricate details, heat transfer vinyl (HTV) for personalization, patch application, reflective printing for safety gear, and custom labels and tags.

3. Can you assist with designing logos or artwork for custom apparel? Yes, we provide design services to help create or refine logos and artwork for your custom apparel. Our experienced graphic designers work closely with you to ensure your designs meet your specifications and look great on your chosen apparel.

4. What do you use for your custom apparel and customizable blanks? Our extensive catalog includes a range of options such as moisture-wicking fabrics, breathable textiles, durable blends, and specialty materials suitable for various sports, work environments, and promotional needs. Whether you're looking to customize from our catalog of blanks or create bespoke apparel, we ensure high standards of comfort, durability, and functionality tailored to your specific requirements.

5. How long does it take to receive custom orders? Production times vary depending on factors such as the complexity of the design, quantity, and selected customization technique. Typically, orders are processed within [insert timeframe] after design approval. Shipping times may vary based on location and shipping method chosen.

6. Is there a minimum order quantity for custom apparel? We accommodate orders of various sizes, from small quantities to large-scale productions. While some customization techniques may have minimum quantity requirements, we strive to offer flexible options to meet your team's or organization's needs.

7. Can you create custom uniforms and workwear for different industries and teams? Absolutely! We have extensive experience creating custom uniforms and workwear for a wide range of industries and activities. Whether you need uniforms for sports teams, corporate workwear, safety gear for construction sites, or promotional apparel for events, we can tailor our offerings to suit your specific requirements.

8. Do you offer discounts for bulk orders? Yes, we provide competitive pricing and discounts for bulk orders. Please contact our customer service team for a personalized quote based on your specific customization needs and quantity.

9. What if I have a specific requirement not listed on your website? We are committed to meeting your unique customization needs. If you have a special request or requirement that is not covered in our standard offerings, please reach out to our customer service team. We will work with you to find a solution that meets your expectations and fulfills your custom apparel needs.

10. How can I place an order for custom sports gear, workwear, or apparel? To place an order or inquire about our services, you can visit our website and use our online order form or contact our customer service team directly. We are here to assist you throughout the customization process, ensuring you receive high-quality custom apparel that meets your needs and exceeds your expectations.

11. Price Match/Beat Policy:

• At Custom Sports Gear and Apparel, we are committed to offering competitive pricing on all our products. Our Price Match/Beat Policy ensures that you receive the best value for your purchase. Here's how it works:

  1. Eligibility Criteria:

     • The competitor's product must be identical to ours in brand, model, size, color, and specifications.

     • The competitor's price must be publicly advertised and verifiable at the time of the price match request.

     • The materials used for embellishment (such as embroidery, screen printing, or other customization methods) must be of the same high quality as the materials we use.

  2. Price Match Guarantee:

     • If you find a lower price on an identical item from a competitor, we will match that price.

     • We will match the competitor's total price, including any shipping and handling fees.

  3. Price Beat Guarantee:

     • In addition to matching the competitor's price, we may beat it by offering a lower price whenever possible.

     • Our goal is to provide you with the best price on the market for the same quality product.

  4. How to Request a Price Match/Beat:

     • To request a price match or beat, please contact our customer service team with proof of the competitor's current advertisement or quote.

     • We will review the request and provide a response within a reasonable time frame.

  5. Conditions:

     • Our Price Match/Beat Policy applies to new, identical items that are in stock and available for purchase.

     • The price match/beat policy does not apply to closeout, clearance, refurbished, or liquidation sales.

     • We will not match or beat prices that fall close to or below our cost price.

  6. Professional Handling of Variances:

     • In cases where variances arise from the above conditions, we are committed to providing a fair assessment to meet your needs effectively.

     • We strive to maintain professionalism and transparency throughout the price match/beat process.

  7. Policy Application:

     • Our Price Match/Beat Policy is subject to change without notice.

     • We reserve the right to refuse a price match/beat request if it does not meet the eligibility criteria or if it is deemed fraudulent or manipulative.

  At Custom Sports Gear and Apparel, we value your business and strive to ensure your satisfaction with every purchase. Our Price Match/Beat Policy underscores our dedication to offering you the best prices on high-quality products. For inquiries or to request a price match/beat, please contact us at info@csgapparel.com.au